| 000 | 00926cam a22002774a 4500 | ||
|---|---|---|---|
| 008 | |||
| 020 | _a0761921478 (Pbk.) | ||
| 049 | _aMAIN | ||
| 090 | _aHF5415.5 SCH. | ||
| 100 | 1 | _aSchneider, Benjamin . | |
| 245 | 1 | 0 |
_aService quality : _bresearch perspectives / _cBenjamin Schneider, Susan S. White. |
| 260 |
_aThousand Oaks : _bSage Publications, _c2004. |
||
| 300 |
_axiii, 185 p. : _bill. ; _c24 cm. |
||
| 440 | 0 | _aFoundations for organizational science. | |
| 500 | _aIncludes index. | ||
| 504 | _aIncludes bibliographical references. | ||
| 650 | 0 |
_aCustomer services _xQuality control _xResearch. |
|
| 650 | 0 |
_aCustomer services _xManagement _xResearch. |
|
| 650 | 0 |
_aConsumer satisfaction _xResearch. |
|
| 700 | 1 | _aWhite, Susan S. | |
| 907 |
_a.b10250542 _b14-09-07 _c05-09-07 |
||
| 003 | |||
| 005 | 20230123134506.0 | ||
| 040 | _cNUST | ||
| 942 |
_cBOOKS _kHF5415.5 SCH. |
||
| 999 |
_c166870 _d166870 |
||