000			02011cam a2200325Ia 4500
008
020			_a3598218451 (hbk.)
049			_aMAIN
090			_aZ716.3I45 _bIFL
111	2		_aIFLA Satellite Meeting.
245	0	4	_aThe virtual customer : _ba new paradigm for improving customer relations in libraries and information services ; Satellite Meeting S�ao Paulo, Brasil, August 18-20, 2004 = O cliente virtual : um novo paradigma para melhorar o relacionamento entre clientes e servi�cos de informa�c�ao e bibliotecas ; Reuni�ao Sat�elite S�ao Paulo, Brasil, August 18-20, 2004 = L'usager virtuel : un nouveau paradigme pour am�eliorer le service �a la client�ele dans les biblioth�eques et services d'information ; Colloque Satellite, S�ao Paulo, Brasil, August 18-20, 2004 = El cliente virtual : un nuevo paradigma para mejorar el relacionamento entre clientes y servicios de informacion y biblioteca ; Reuni�on Sat�elite S�ao Paulo, Brasil, August 18-20, 2004 / _cedited by Sueli Mara Soares Pinto Ferreira and R�ejean Savard.
260			_aM�unchen : _bSaur, _c2005.
300			_axvi, 385 p. : _bill. ; _c22 cm.
440		0	_aIFLA publications, _x0344-6891 ; _v117.
500			_aInternational conference proceedings of a conference organized by the Management and Marketing Section of IFLA.
504			_aIncludes bibliographical references.
500			_aIncludes index.
650		0	_aLibraries _xPublic relations _vCongresses.
650		0	_aCustomer relations _xManagement _vCongresses.
650		0	_aInformation services _xMarketing _vCongresses.
650		0	_aInternet access for library users _vCongresses.
700	1		_aFerreira, Sueli Mara Soares Pinto.
700	1		_aSavard, R�ejean.
710	2		_aInternational Federation of Library Associations and Institutions.
907			_a.b10212188 _b21-03-12 _c28-08-06
003
005			20230123134239.0
040			_cNUST
942			_cBOOKS _kZ716.3I45 _mIFL
999			_c162574 _d162574