| 000 | 00739nam a2200241 a 4500 | ||
|---|---|---|---|
| 008 | |||
| 020 | _a0717118797 (pbk. ) | ||
| 049 | _aMAIN | ||
| 090 |
_aHD62.15 _bMUR |
||
| 100 | 1 | _aMurphy, John A. | |
| 245 | 1 | 0 |
_aService quality in practice : _ba handbook for practitioners / _cJohn A. Murphy with Tony Farmar. |
| 260 |
_aDublin : _bGill and Macmillan, _c1993. |
||
| 300 |
_a230 p. : _bill. ; _c23 cm. |
||
| 504 | _aIncludes bibliographical references. | ||
| 500 | _aIncludes index. | ||
| 650 | 1 | _aTotal quality management. | |
| 700 | _aFarmar, Tony. | ||
| 907 |
_a.b10304320 _b12-04-12 _c06-12-11 |
||
| 003 | |||
| 005 | 20230123125350.0 | ||
| 040 | _cNUST | ||
| 942 |
_cBOOKS _kHD62.15 _mMUR |
||
| 999 |
_c140255 _d140255 |
||