| 000 | 00884pam a2200277 a 4500 | ||
|---|---|---|---|
| 008 | |||
| 020 | _a0333946073 (pbk.) | ||
| 090 |
_aHF5415.5 _bCUS |
||
| 245 | 0 | 0 |
_aCustomer service : _bempowerment and entrapment / _cedited by Andrew Sturdy, Irena Grugulis and Hugh Willmott. |
| 260 |
_aBasingstoke : _bPalgrave, _c2001. |
||
| 300 |
_axi, 215 p. ; _c24 cm. |
||
| 440 | 0 | _aCritical perspectives on work and organisations. | |
| 504 | _aIncludes bibliographical references. | ||
| 500 | _aIncludes index. | ||
| 650 | 0 | _aCustomer services. | |
| 650 | 0 |
_aCustomer services _xManagement. |
|
| 700 | 1 | _aSturdy, Andrew. | |
| 700 | 1 | _aWillmott, Hugh. | |
| 700 | 1 | _aGrugulis, Irena. | |
| 907 |
_a.b10268029 _b01-10-09 _c01-10-09 |
||
| 003 | |||
| 005 | 20230123124952.0 | ||
| 040 | _cNUST | ||
| 049 | _aMAIN | ||
| 942 |
_cBOOKS _kHF5415.5 _mCUS |
||
| 999 |
_c133413 _d133413 |
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