| 000 | 00770cam a2200229Ia 4500 | ||
|---|---|---|---|
| 008 | |||
| 020 | _a8179290514 (hbk.) | ||
| 049 | _aMAIN | ||
| 090 | _aHE4456HIL | ||
| 245 | 0 | 2 |
_aA Handbook for measuring customer satisfaction and loyalty/ _cNigel Hill and Jim Alexander. |
| 260 |
_aNew Dehli : _bAmaya Gower, _c2003. |
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| 300 |
_axiv, 290 p. : _bill. ; _c28 cm. |
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| 504 | _aIncludes bibliographical references. | ||
| 650 | 0 |
_aLocal transit _zUnited States _xManagement. |
|
| 650 | 0 |
_aLocal transit _zUnited States _xPublic opinion. |
|
| 650 | 0 |
_aLocal transit _zUnited States _xEvaluation. |
|
| 907 |
_a.b10207600 _b15-09-06 _c17-07-06 |
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| 003 | |||
| 005 | 20230120193603.0 | ||
| 040 | _cNUST | ||
| 942 |
_cBOOKS _kHE4456HIL |
||
| 999 |
_c101760 _d101760 |
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