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Libraries as Gateways to Information and Democracy -- Improving Networking, Advocacy, and Lobbying strategies : papers and presentations delivered at six workshops, April-November 2008 / compiled by the Goethe-Institut South Africa ; edited by Clare M. Walker. by

Libraries as Gateways to Information and Democracy -- Improving Networking, Advocacy, and Lobbying strategies (Workshops) (2008 : University of Ghana, Legon; Abuja, Nigeria; Goethe-Institut Lom�ae, Togo; Nairobi, Kenya; Goethe-Centre/NaDS, Windhoek; Goethe-Institut, Johannesburg)
Walker, Clare Morag
Goethe-Institut South Africa
International Federation of Library Associations and Institutions

Material type:

Text; Format: print

Publication details: South Africa : Ada Enup, 2011

Availability: Items available for loan: Main Library (1)Location, call number: GEN Z716.3 LIB.

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Rediscovering public services management / Leslie Willcocks and Jenny Harrow. by

Willcocks, Leslie
Harrow, Jenny

Material type:

Text; Format: print

Publication details: Berkshire : McGrawhill, 1992

Availability: Items available for loan: Main Library (1)Location, call number: GEN JF1411 WIL.

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Customer service : a how-to-do-it manual for librarians / Suzanne Walters. by

Walters, Suzanne

Series: How-to-do-it manuals for librarians ; no. 41

Material type:

Text; Format: print

Publication details: New York : Neal-Schuman Publishers, c1994

Availability: Items available for loan: Main Library (1)Location, call number: GEN Z711 WAL.

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Customer service : a how-to-do-it manual for librarians / Suzanne Walters. by

Walters, Suzanne

Series: How-to-do-it manuals for librarians ; no. 41

Material type:

Text; Format: print

Publication details: New York : Neal-Schuman Publishers, c1994

Availability: Items available for loan: Main Library (1)Location, call number: GEN Z711 WAL.

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Customer service : a how-to-do-it manual for librarians / Suzanne Walters. by

Walters, Suzanne

Series: How-to-do-it manuals for librarians ; no. 41

Material type:

Text; Format: print

Publication details: New York : Neal-Schuman Publishers, c1994

Availability: Items available for loan: Main Library (1)Location, call number: GEN Z711 WAL.

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Customer service : a how-to-do-it manual for librarians / Suzanne Walters. by

Walters, Suzanne

Series: How-to-do-it manuals for librarians ; no. 41

Material type:

Text; Format: print

Publication details: New York : Neal-Schuman Publishers, c1994

Availability: Items available for loan: Main Library (1)Location, call number: GEN Z711 WAL.

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The evaluation and measurement of library services / Joseph R. Matthews. by

Matthews, Joseph R

Material type:

Text; Format: print

Publication details: Westport : Libraries Unlimited, 2007

Availability: Items available for loan: Main Library (1)Location, call number: GEN Z678.85 MAT.

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Reference reborn : breathing new life into public services librarianship / Diane Zabel, editor ; preface by Linda C. Smith. by

Zabel, Diane

Material type:

Text; Format: print

Publication details: Santa Barbara : Libraries Unlimited, c2011

Availability: Items available for loan: Main Library (1)Location, call number: GEN Z711 ZAB.

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Assessing service quality : satisfying the expectations of library customers / Peter Hernon, Ellen Altman, Robert E. Dugan. by

Hernon, Peter
Altman, Elle
Dugan, Robert, E

Edition: 3rd ed.

Material type:

Text; Format: print

Publication details: Chicago : ALA Editions, an imprint of the American Library Association, 2015

Availability: Items available for loan: Main Library (1)Location, call number: GEN Z711 HER.

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Assessing service quality : satisfying the expectations of library customers / Peter Hernon, Ellen Altman, Robert E. Dugan. by

Hernon, Peter
Altman, Elle
Dugan, Robert, E

Edition: 3rd ed.

Material type:

Text; Format: print

Publication details: Chicago : ALA Editions, an imprint of the American Library Association, 2015

Availability: Items available for loan: Main Library (1)Location, call number: GEN Z711 HER.

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11.

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Assessing service quality : satisfying the expectations of library customers / Peter Hernon, Ellen Altman, Robert E. Dugan. by

Hernon, Peter
Altman, Elle
Dugan, Robert, E

Edition: 3rd ed.

Material type:

Text; Format: print

Publication details: Chicago : ALA Editions, an imprint of the American Library Association, 2015

Availability: Items available for loan: Main Library (1)Location, call number: GEN Z711 HER.

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12.

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Assessing service quality : satisfying the expectations of library customers / Peter Hernon, Ellen Altman, Robert E. Dugan. by

Hernon, Peter
Altman, Elle
Dugan, Robert, E

Edition: 3rd ed.

Material type:

Text; Format: print

Publication details: Chicago : ALA Editions, an imprint of the American Library Association, 2015

Availability: Items available for loan: Main Library (1)Location, call number: GEN Z711 HER.

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Assessing service quality : satisfying the expectations of library customers / Peter Hernon, Ellen Altman, Robert E. Dugan. by

Hernon, Peter
Altman, Elle
Dugan, Robert, E

Edition: 3rd ed.

Material type:

Text; Format: print

Publication details: Chicago : ALA Editions, an imprint of the American Library Association, 2015

Availability: Items available for loan: Main Library (1)Location, call number: GEN Z711 HER.

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14.

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An assessment of information and communications technology capacity building for employees to support records management and service provision at Bulawayo City Council / Nokunene Melisa Demadema. by

Demadema, Nokunene Melisa [author]
Ndlovu, H [supervisor]

Material type:

Text; Format: print ; Literary form: Not fiction

Availability: Items available for loan: Main Library (1)Location, call number: Special Collection Z678.9 DEM.

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Your search returned 14 results.