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Net gain : expanding markets through virtual communities / John Hagel III, Arthur G. Armstrong. by

Hagel, John
Armstrong, Arthur

Material type:

Text; Format: print

Publication details: Boston : Harvard Business School Press, c1997

Availability: Items available for loan: Graduate School Library (1)Location, call number: GEN HF5415.1265 HAG.

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Net gain : expanding markets through virtual communities / John Hagel III, Arthur G. Armstrong. by

Hagel, John
Armstrong, Arthur

Material type:

Text; Format: print

Publication details: Boston : Harvard Business School Press, c1997

Availability: Items available for loan: Graduate School Library (1)Location, call number: GEN HF5415.1265 HAG.

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The selling edge : [tactics for winning a sale every time] / Patrick Forsythe. by

Forsythe, Patrick

Material type:

Text; Format: print

Publication details: London : Judy Piatkus Publishing, 1992

Availability: Items available for loan: Main Library (1)Location, call number: GEN HF5438.25 FOR.

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Breaking through : implementing customer focus in enterprises / Sandra Vandermerwe. by

Vandermerwe, Sandra

Material type:

Text; Format: print

Publication details: New York : Palgrave Macmillan, 2004

Availability: Items available for loan: Main Library (1)Location, call number: GEN HF5415.335 VAN.

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Net gain : expanding markets through virtual communities / John Hagel III, Arthur G. Armstrong. by

Hagel, John
Armstrong, Arthur

Material type:

Text; Format: print

Publication details: Boston : Harvard Business School Press, c1997

Availability: Items available for loan: Main Library (1)Location, call number: GEN HF5415.1265 HAG.

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Net gain : expanding markets through virtual communities / John Hagel III, Arthur G. Armstrong. by

Hagel, John
Armstrong, Arthur

Material type:

Text; Format: print

Publication details: Boston : Harvard Business School Press, c1997

Availability: Items available for loan: Main Library (1)Location, call number: GEN HF5415.1265 HAG.

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Net gain : expanding markets through virtual communities / John Hagel III, Arthur G. Armstrong. by

Hagel, John
Armstrong, Arthur

Material type:

Text; Format: print

Publication details: Boston : Harvard Business School Press, c1997

Availability: Items available for loan: Main Library (1)Location, call number: GEN HF5415.1265 HAG.

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Fundamentals of customer-focused management : competing through service / Joby John. by

John, Joby

Material type:

Text; Format: print

Publication details: London : Praeger, 2003

Availability: Items available for loan: Main Library (1)Location, call number: GEN HF5415.335 JOH.

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Building quality service : with competency-based human resource management / Lynn van der Wagen. by

Van der Wagen, Lynn

Material type:

Text; Format: print

Publication details: Chatswood : Butterworth-Heinemann, c1994

Availability: Items available for loan: Main Library (1)Location, call number: GEN HF5549.A3 VAN.

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10.

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Customer retention through quality leadership : the Baxter approach / Deborah G. Fliehman, David D. Auld. by

Fliehman, Deborah G
Auld, David D

Material type:

Text; Format: print

Publication details: Milwaukee, Wis. : ASQC Quality Press, c1993

Availability: Items available for loan: Main Library (1)Location, call number: GEN HF5415.33.U6 FLI.

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11.

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The selling edge : [tactics for winning a sale every time] / Patrick Forsythe. by

Forsythe, Patrick

Material type:

Text; Format: print

Publication details: London : Judy Piatkus Publishing, 1992

Availability: Items available for loan: Main Library (1)Location, call number: GEN HF5438.25 FOR.

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12.

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CRM automation / Barton J. Goldenberg. by

Goldenberg, Barton J

Material type:

Text; Format: print

Publication details: Upper Saddle River, NJ : Prentice Hall PTR, c2002

Availability: Items available for loan: Main Library (1)Location, call number: GEN HF5415.5 GOL.

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13.

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Focus on the future : the coming boom in direct marketing / written by Gerard O` Neill. by

O'Neil,Gerald

Material type:

Text; Format: print

Publication details: Dublin : Irish Direct Marketing Association, c1996

Availability: Items available for loan: Main Library (1)Location, call number: GEN HF5415.126 ONE.

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14.

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Company courtesy : action plan for caring companies / Christopher Ward. by

Ward, Christopher

Material type:

Text; Format: print

Publication details: Aldershot, Hants, England ; [Brookfield, Vt.] : Gower, c1989

Availability: Items available for loan: Main Library (1)Location, call number: GEN J1853 WAR.

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15.

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The virtual customer : a new paradigm for improving customer relations in libraries and information services ; Satellite Meeting S�ao Paulo, Brasil, August 18-20, 2004 = O cliente virtual : um novo paradigma para melhorar o relacionamento entre clientes e servi�cos de informa�c�ao e bibliotecas ; Reuni�ao Sat�elite S�ao Paulo, Brasil, August 18-20, 2004 = L'usager virtuel : un nouveau paradigme pour am�eliorer le service �a la client�ele dans les biblioth�eques et services d'information ; Colloque Satellite, S�ao Paulo, Brasil, August 18-20, 2004 = El cliente virtual : un nuevo paradigma para mejorar el relacionamento entre clientes y servicios de informacion y biblioteca ; Reuni�on Sat�elite S�ao Paulo, Brasil, August 18-20, 2004 / edited by Sueli Mara Soares Pinto Ferreira and R�ejean Savard. by

IFLA Satellite Meeting
Ferreira, Sueli Mara Soares Pinto
Savard, R�ejean
International Federation of Library Associations and Institutions

Series: IFLA publications ; 117.

Material type:

Text; Format: print

Publication details: M�unchen : Saur, 2005

Availability: Items available for loan: Main Library (1)Location, call number: GEN Z716.3I45 VIR.

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16.

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Handbook of research on customer engagement / edited by Linda D. Hollebeek, Senior Associate Professor, Montpellier Business School (Montpellier Research in Management), France and Full Professor, Tallinn University of Technology, Estonia, David E. Sprott, Professor of Marketing and Dean, College of Business, University of Wyoming, USA. by

Hollebeek, Linda D [Editor.]
Sprott, David E [Editor.]

Material type:

Text; Format: print ; Literary form: Not fiction

Availability: Items available for loan: (1)Location, call number: REFERENCE REF HF5415.55 HAN .

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17.

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Handbook on research in relationship marketing / edited by Robert M. Morgan, Janet Turner Parish and George Deitz by

Morgan, Robert M [Editor]
Parish, Janet Turner [Editor]
Deitz, George [Editor]

Material type:

Text; Format: print ; Literary form: Not fiction

Publication details: Cheltenham : Elgar, 2015

Availability: Items available for loan: Main Library (1)Location, call number: GEN HF5415.55 HAN.

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Your search returned 17 results.