TY  - BOOK
AU  - Goodman,Elizabeth
AU  - Kuniavsky, Mike.,
AU  - Moed, Andrea.,
TI  - Observing the user experience: a practitioner's guide to user research
SN  - 9780123848697 (paperback)
PY  - 2012///
CY  - Waltham, MA
PB  - Morgan Kaufmann, 
KW  - User-centered system design
KW  - Observation (Scientific method)
N1  - Includes index; Includes bibliographical references
ER  -