TY - BOOK AU - Franks,Patricia C. TI - Records and information management SN - 9781783304301 (pbk.) PY - 2018/// CY - Chicago PB - Neal-Schuman, an imprint of the American Library Association KW - Library science KW - United States KW - Records KW - Management KW - Business records KW - Archives KW - Administration N1 - Includes index; Includes bibliographical references ER -