00676nam a2200193 a 4500008004100000020002500041100001900066245013000085250001200215260008400227300003900311500002000350650004500370700001800415700002200433003000100455005001700456040000900473                                          a9780838913086 (pbk.)1 aHernon, Peter. 0aAssessing service quality :bsatisfying the expectations of library customers /cPeter Hernon, Ellen Altman, Robert E. Dugan.  a3rd ed.  aChicago :bALA Editions, an imprint of the American Library Association,c2015.  axiii, 218 pages :bill.  ;c28 cm.  a Includes Index 1aPublic services (Libraries)xEvaluation.  aAltman, Elle.  aDugan, Robert, E.20230123141119.0  cNUST