TY  - BOOK
AU  - Hernon,Peter
AU  - Altman, Elle.
AU  - Dugan, Robert, E.
TI  - Assessing service quality: satisfying the expectations of library customers 
SN  - 9780838913086 (pbk.)
PY  - 2015///
CY  - Chicago
PB  - ALA Editions, an imprint of the American Library Association
KW  - Public services (Libraries)
KW  - Evaluation
N1  -  Includes Index
ER  -