TY  - BOOK
AU  - Dorgan,Mark F.
TI  - Delivering customer experience, creating attainable dreams: a guide for retail teams 
SN  - 9780956690401 (hardcover )
AV  - HF5412.335 DOR 
PY  - 2010///
CY  - United Kingdom
PB  - M Multiplier
KW  - Customer satisfaction
KW  - Customer motivation
N1  - Includes Bibliographical References
ER  -