Dorgan, Mark F. <br/><br/>
Delivering customer experience, creating attainable dreams  :  a guide for retail teams / 
Dr Mark F. Dorgan. 
 - United Kingdom :  M Multiplier,  2010. 
 - 116 pages :  illustrations ;  25 cm. 
<br/><br/>Includes Bibliographical References. 
<br/><br/><label>ISBN: </label>9780956690401 (hardcover ) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer satisfaction.<br/>Customer motivation.
<br/><br/><label>LC Class. No.: </label>HF5412.335 DOR