TY  - BOOK
AU  - Schneider,Benjamin .
AU  - White,Susan S.
TI  - Service quality: research perspectives 
SN  - 0761921478 (Pbk.)
PY  - 2004///
CY  - Thousand Oaks
PB  - Sage Publications
KW  - Customer services
KW  - Quality control
KW  - Research
KW  - Management
KW  - Consumer satisfaction
N1  - Includes index; Includes bibliographical references
ER  -