Schneider, Benjamin . <br/><br/>
Service quality :  research perspectives / 
Benjamin Schneider, Susan S. White. 
 - Thousand Oaks :  Sage Publications,  2004. 
 - xiii, 185 p. :  ill. ;  24 cm. 
 - Foundations for organizational science. .
<br/><br/> Includes index. 
<br/><br/>Includes bibliographical references. 
<br/><br/><label>ISBN: </label>0761921478 (Pbk.) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services--Quality control--Research.<br/>Customer services--Management--Research.<br/>Consumer satisfaction--Research.