Anderson, James C. Business market management : understanding, creating, and delivering value / James C. Anderson and James A. Narus. - 2nd ed, international ed. - Upper Saddle River, N.J. : Pearson Prentice Hall, c2004. - xx, 460 p. : ill. ; 25 cm. Includes Index. Includes bibliographical references ISBN: 0131230093 (pbk. ) Subjects--Topical Terms: Industrial marketing. LC Class. No.: HF5415.1263 JAM