Ward, Christopher. <br/><br/>
Company courtesy :  action plan for caring companies / 
Christopher Ward. 
 - Aldershot, Hants, England ;  [Brookfield, Vt.] :  Gower,  c1989. 
 - xiv, 140 p. ;  26 cm. 
<br/><br/>Includes bibliographical references. 
<br/><br/><label>ISBN: </label>0566027305 (pbk.) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Communication in personnel management.<br/>Interpersonal relations.<br/>Customer relations.<br/>Business etiquette.