@book{160496,
	author = {Gartside, L. and Taylor, Shirley.},
	title = {Model business letters /},
	publisher = {ELBS/Pitman,},
	year = {c1992.},
	address = {London :},
	edition = {4th ed.},
	note = {Previous ed: Plymouth: Macdonald & Evans, 1981.}
}