TY  - BOOK
AU  - Abbott,Peter
AU  - Lewry,Sue
TI  - Front office: procedures, social skills, and management 
SN  - 0750600241 (pbk.)
PY  - 1991///
CY  - Oxford
PB  - Butterworth-Heinemann
KW  - Hotel front desk personnel
KW  - Hotel management
N1  - Includes index
ER  -