Abbott, Peter. <br/><br/>
Front office :  procedures, social skills, and management / 
Peter Abbott and Sue Lewry. 
 - Oxford :  Butterworth-Heinemann,  1991. 
 - 264 p. :  ill. ;  25 cm. 
<br/><br/> Includes index. 
<br/><br/><label>ISBN: </label>0750600241 (pbk.) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Hotel front desk personnel.<br/>Hotel management.