Hill, Terry. <br/><br/>
Operations management :  strategic context and managerial analysis / 
Terry Hill. 
 - New York :  Palgrave Macmillan,  2000. 
 - xv, 704 p. :  ill. ;  25 cm. 
<br/><br/> Includes index. 
<br/><br/>Includes bibliographical references. 
<br/><br/><label>ISBN: </label>0333775929 (pbk.) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Quality management.<br/>Production management.