TY  - BOOK
AU  - Gitlow,Howard S.
TI  - Quality management systems: a practical guide 
SN  - 1574442619 (hbk.)
PY  - 1999///
CY  - Boca Raton, FL
PB  - St. Lucie Press
KW  - Total quality management
KW  - Small business
KW  - Management
KW  - Quality control
KW  - Standards
KW  - Organizational effectiveness
N1  - Includes index; Includes bibliographical references
ER  -