Gitlow, Howard S. <br/><br/>
Quality management systems :  a practical guide / 
Howard S. Gitlow. 
 - Boca Raton, FL :  St. Lucie Press,  1999. 
 - 282 p. :  ill. ;24 cm. 
<br/><br/> Includes index. 
<br/><br/>Includes bibliographical references. 
<br/><br/><label>ISBN: </label>1574442619 (hbk.) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management.<br/>Small business--Management.<br/>Quality control--Standards.<br/>Organizational effectiveness.