TY  - BOOK
AU  - Gray,Janet L.
AU  - Harvey,Thomas W.
TI  - Quality value banking: effective management systems that increase earnings, lower costs, and provide competitive customer service 
SN  - 0471550094(hbk)
PY  - 1992///
CY  - New York
PB  - J. Wiley
KW  - Bank management
KW  - Quality control
KW  - Quality of products
KW  - Banks and banking
KW  - Customer services
KW  - Banks
KW  - Management
N1  - Includes index; Includes bibliographical references
ER  -