Waller, Jenny. <br/><br/>
The T.Q.M. toolkit :  a guide to practical techniques for total quality management / 
 Guide to practical techniques for total quality management. 
Jenny Waller, Derek Allen, & Andrew Burns. 
 - London :  Kogan Page,  c1995. 
 - xvii, 263 p. :  ill. ;  264 cm. 
<br/><br/> Includes index.  Includes bibliographical references. 
<br/><br/><label>ISBN: </label>0749412801 (hbk.) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management--Handbooks, manuals, etc.