Oakland, John S. <br/><br/>
Total quality management :  text with cases / 
John S Oakland 
 - 2nd ed. 
 - Oxford :  Butterworth-Heinemann,  2000. 
 - xii, 380 p. :  ill. ;  25 cm. 
<br/><br/> Includes index. 
<br/><br/><label>ISBN: </label>0750639520 (pbk.)       
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management.<br/>Total quality management--Case studies.