Connell, Roger. <br/><br/>
Measuring customer and service profitability :  in the finance sector / 
Roger Connell. 
 - London :  Chapman & Hall,  1995. 
 - xii, 251 p. :  ill. ;  25 cm. 
<br/><br/><label>ISBN: </label>0412631806 (cased) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Financial services industry--Customer services--Evaluation.<br/>Profit--Accounting.<br/>Management information systems.