St. Clair, Guy,  1940- <br/><br/>
Customer service in the information environment / 
Guy St. Clair. 
 - London :  Bowker-Saur,  c1993. 
 - 144 p. ;  24 cm. 
 - Information services management. .
<br/><br/> Includes index. 
<br/><br/>Includes bibliographical references : p. 139-141. 
<br/><br/><label>ISBN: </label>1857390040 (cased) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Information services.<br/>Information services industry--Customer services.