TY  - BOOK
AU  - Bruton,Noel
TI  - How to manage the the I.T. helpdesk
SN  - 0750638117 (pbk.)
PY  - 1997///
CY  - Oxford
PB  - Butterworth Heinemann
KW  - Information technology
KW  - Management
KW  - Customer services
N1  - Includes index; Includes bibliographical references
ER  -