Bruton, Noel. <br/><br/>
How to manage the the I.T. helpdesk / 
Noel Bruton. 
 - Oxford :  Butterworth Heinemann,  1997. 
 - xiv, 220 p. ;  25 cm. 
 - Computer weekly professional series. .
<br/><br/> Includes index. 
<br/><br/>Includes bibliographical references. 
<br/><br/><label>ISBN: </label>0750638117 (pbk.) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Information technology--Management.<br/>Customer services--Management.