TY  - BOOK
AU  - Bear,John
TI  - Send this jerk the bedbug letter: how companies, politicians, and the mass media deal with complaints, and how to be a more effective complainer 
SN  - 0898158117 (pbk.)
PY  - 1996///
CY  - Berkeley, Calif.
PB  - Ten Speed Press
KW  - Consumer complaints
KW  - Complaint letters
KW  - Customer services
KW  - Management
N1  - Includes index
ER  -