Bear, John. <br/><br/>
Send this jerk the bedbug letter :  how companies, politicians, and the mass media deal with complaints, and how to be a more effective complainer / 
John Bear. 
 - Berkeley, Calif. :  Ten Speed Press,  1996. 
 - xiv, 322 p. ;  23 cm. 
<br/><br/> Includes index. 
<br/><br/><label>ISBN: </label>0898158117 (pbk.) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Consumer complaints.<br/>Complaint letters.<br/>Customer services--Management.