Anderson, James C. Business market management : understanding, creating and delivering value / James C. Anderson and James A. Narus. - Upper Saddle River, NJ. : Prentice-Hall, 1999. - xvii, 430 p. ; 24 cm. Includes index. Includes bibliographical references. ISBN: 0135226570 (cased) Subjects--Topical Terms: Industrial marketing.Marketing --Management.