TY  - BOOK
AU  - Turner,Colin
TI  - The business pilgrim's progress: from a world of mediocrity towards the land of prosperity, how to give better-than -excellent service and receive greater-than expected rewards 
SN  - 0340728922 (pbk.)
PY  - 2000///
CY  - London
PB  - Hodder and Stoughton
KW  - Success in business
KW  - Service industries
KW  - Business
ER  -