TY  - BOOK
AU  - Hoyle,David
AU  - Hoyle,David
TI  - ISO 9000 quality systems handbook
SN  - 0750644516 (pbk.)
PY  - 2001///
CY  - Oxford
PB  - Butterworth-Heinemann
KW  - Quality control
KW  - Total quality management
KW  - Standards
N1  - Includes index; Includes bibliographical references:  p. 471-473
ER  -