Hoyle, David. <br/><br/>
ISO 9000 quality systems handbook / 
David Hoyle. 
 - 4th ed. 
 - Oxford :  Butterworth-Heinemann,  2001. 
 - xiii, 672 p. ;  24 cm. 
<br/><br/> Includes index. 
<br/><br/>Includes bibliographical references:  p. 471-473. 
<br/><br/><label>ISBN: </label>0750644516 (pbk.) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Quality control.<br/>Total quality management.<br/>Quality control--Standards.