TY  - BOOK
AU  - Schonberger,Richard
TI  - Building a chain of customers: linking business functions to create the world class company 
SN  - 0091745993 (cased)
PY  - 1990///
CY  - New York
PB  - Collier Macmillan Publishers
KW  - Organizational effectiveness
KW  - Industrial management
N1  - Includes index; Includes bibliographical references
ER  -