TY  - BOOK
AU  - Kouzes,James M.
AU  - Posner,Barry Z.
TI  - Encouraging the heart: a leader's guide to rewarding and recognizing others 
SN  - 0787941840 (cased)
PY  - 1999///
CY  - San Francisco
PB  - Jossey-Bass
KW  - Leadership
KW  - Executive ability
KW  - Interpersonal relations
KW  - Incentives in industry
KW  - Performance awards
KW  - Employee motivation
N1  - Includes index; Includes bibliographical references
ER  -