Kouzes, James M. <br/><br/>
Encouraging the heart :  a leader's guide to rewarding and recognizing others / 
James M. Kouzes, Barry Z. Posner. 
 - San Francisco :  Jossey-Bass,  c1999. 
 - xx, 201 p. :  ill. ;  22 cm. 
 - The Jossey-Bass business & management series. .
<br/><br/> Includes index. 
<br/><br/>Includes bibliographical references. 
<br/><br/><label>ISBN: </label>0787941840 (cased) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Leadership.<br/>Executive ability.<br/>Interpersonal relations.<br/>Incentives in industry.<br/>Performance awards.<br/>Employee motivation.