TY  - BOOK
AU  - Oakland,John S.
TI  - Total quality management: the route to improving performance 
SN  - 0750609931 (cased).
PY  - 1995///
CY  - Oxford, Boston
PB  - Butterworth-Heinemann
KW  - Quality control
KW  - Total quality management
N1  - Includes index; Includes bibliographical references:  p. 448-456
ER  -