Oakland, John S. <br/><br/>
Total quality management :  the route to improving performance / 
John S. Oakland. 
 - 2nd ed. 
 - Oxford ;  Boston :  Butterworth-Heinemann,  1995. 
 - x, 463 p. :  ill. ;  24 cm. 
<br/><br/> Includes index. 
<br/><br/>Includes bibliographical references:  p. 448-456. 
<br/><br/><label>ISBN: </label>0750609931 (cased). 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Quality control.<br/>Total quality management.