TY  - BOOK
AU  - Wilkinson,Adrian
AU  - Willmott,Hugh
TI  - Making quality critical: new perspectives on organizational change 
SN  - 0415117542 (pbk.)
PY  - 1995///
CY  - London
PB  - Routledge
KW  - Total quality management
KW  - Organizational change
KW  - Employee empowerment
N1  - Includes index; Includes bibliographical references
ER  -