TY  - BOOK
AU  - Oakland,John S.
TI  - Total organizational excellence: achieving world-class performance 
SN  - 0750652713 (pbk.)
PY  - 2001///
CY  - Oxford
PB  - Butterworth-Heinemann
KW  - Total quality management
KW  - Benchmarking (Management)
KW  - Leadership
KW  - Teams in the workplace
N1  - Includes index; Includes bibliographical references
ER  -