Reference reborn :  breathing new life into public services librarianship / 
Diane Zabel, editor ; preface by Linda C. Smith. 
 - Santa Barbara :  Libraries Unlimited,  c2011. 
 - xx, 401 p. :  ill. ;  24 cm. 
<br/><br/> Includes index. 
<br/><br/>Includes bibliographical references. 
<br/><br/><label>ISBN: </label>9781591588283 (pbk.) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Reference services (Libraries)--United States.<br/>Public services (Libraries)--United States.<br/>Electronic reference services (Libraries)<br/>Internet in library reference services.