TY  - BOOK
AU  - Goetsch,David L.
AU  - Davis,Stanley B.
TI  - Quality management for organizational excellence: introduction to total quality 
SN  - 0135019672 (pbk.)
PY  - 2010///
CY  - Upper Saddle River
PB  - Prentice Hall
KW  - Total quality management
N1  - Includes index; Includes bibliographical references
ER  -