Goetsch, David L. <br/><br/>
Quality management for organizational excellence :  introduction to total quality / 
David L. Goetsch, Stanley B. Davis. 
 - 6th ed. 
 - Upper Saddle River :  Prentice Hall,  c2010. 
 - xvii, 634 p. :  ill. ;  29 cm. 
<br/><br/> Includes index. 
<br/><br/>Includes bibliographical references. 
<br/><br/><label>ISBN: </label>0135019672 (pbk.) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management.