TY  - BOOK
AU  - Goetsch,David L.
AU  - Davis,Stanley
TI  - Quality management for organizational excellence: introduction to total quality 
SN  - 0132870975 (pbk.)
PY  - 2013///
CY  - Upper Saddle River
PB  - Pearson
KW  - Total quality management
N1  - Includes index; Includes bibliographical references
ER  -