TY  - BOOK
AU  - Solomon,Michael R.
AU  - Shaw, Richard.
TI  - Consumer behavior: instructor's manual with transparency masters and video guide 
SN  - 0133672697 (pbk.)
PY  - 1995///
CY  - New Jersey
PB  - Prentice-Hall
KW  - Consumer complaints
KW  - Consumer behavior
N1  - Includes bibliographical reference
ER  -