TY  - BOOK
AU  - Walters,Suzanne
TI  - Customer service: a how-to-do-it manual for librarians 
SN  - 155570137X (pbk.)
PY  - 1994///
CY  - New York
PB  - Neal-Schuman Publishers
KW  - Public services (Libraries)
KW  - United States
KW  - Customer services
KW  - Library Services
KW  - Libraries
N1  - Includes index; Includes bibliographical references
ER  -