Walters, Suzanne. <br/><br/>
Customer service :  a how-to-do-it manual for librarians / 
Suzanne Walters. 
 - New York :  Neal-Schuman Publishers,  c1994. 
 - iii, 115 p. :  ill. ;  28 cm. 
 - How-to-do-it manuals for librarians ;  no. 41 .
<br/><br/> Includes index. 
<br/><br/>Includes bibliographical references. 
<br/><br/><label>ISBN: </label>155570137X (pbk.) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Public services (Libraries)--United States.<br/>Customer services--United States.<br/>Library Services--United States.<br/>Libraries--United States.